Refund Policy

Last updated: 1 August 2026

Eligible refunds

Refunds apply to damaged items, incorrect items delivered, expired stock, or tests that could not be conducted. Report within 48 hours of delivery.

Temperature-sensitive products, opened items and personal-use products cannot be returned once delivered, in line with pharmacy safety rules.

Approved refunds are processed within 5 to 7 working days to the original payment method or as store credit for cash-on-delivery orders.